1. Applicability
This Refund Policy applies to purchases of software licenses, subscriptions, services, or support from advaitss.co.in.
2. Software License Fees
All license fees are non-refundable, except in case of demonstrable technical failure attributable to us. If within 30 days of purchase you haven’t received working software per documentation, contact support and we’ll refund the license fee.
3. Custom Services & Support
Service fee terms are defined per contract. Payments for custom development or support are non-refundable once work begins, unless we fail to deliver as per agreed scope and timelines. Upon your fair request, we’ll refund unused portions.
4. Subscription Services
Before subscribing to paid services, most of our bundled software comes with a 30 days trial period. Which is enough to decide about subscribing to our paid subscriptions. Still if required refund, claim should be done in writing to support@advaitss.co.in, with proper reasons. Our team will verify the claim and approval will only be done in case of expectation that is not fulfillable anymore.
- Monthly subscriptions: Software with monthly subscription are eligible for refund first time only. No refund will be provided for subsequent subscriptions.
- Annual subscriptions: Refund of annual subscriptions for unused months. Refund amount will be calculated in terms of remaining months(not days). The refund window will be of one month only. No refunds allowed after 30 days.
5. Cancellation
To cancel, notify support in writing (email) to support@advaitss.co.in. The effective cancellation date is the notification receipt date.
6. Refund Process
Approved refunds are processed within 15 business days to the original payment method, minus processing costs.
7. Chargebacks
Chargebacks may result in service suspension. We will refund any valid dispute per this policy; otherwise chargebacks are contested.
8. Changes to Policy
We may change this Refund Policy at any time. Effective date for new purchases will be indicated; prior purchases will follow the policy in effect at purchase time.